The Stretching Institute™ - Order Fitness Exercise Equipment, Online Stretching Handbook

order information

Thank you for your interest in our stretching, flexibility and sports injury products. Below you'll find general information about ordering our products.

1. Where can I find information about your products?
2. Do you offer a product guarantee or return policy?
3. How can I place an order? Online? Phone? Mail?
4. Is it safe to order on your web site?
5. Where do you ship to?
6. How much does shipping and handling cost?
7. How quickly will I get my order?
8. Do you offer a delivery guarantee?
9. What payment options do you accept?
10. What currency do you charge in?
11. Do you offer any special pricing or discounts?
12. Do you sell your products in bulk at wholesale prices?

1. Where can I find information about your products?
You can find detailed information about all our products, including product specification, prices and ordering options, at the product information page.

2. Do you offer a product guarantee or return policy?
Yes. All products on our web site come with a 90-Day, 100% customer satisfaction guarantee. If for any reason you're not completely satisfied, return your purchase within 90 days and a refund for the cost of the product will be issued within 7 days.

3. How can I place an order? Online? Phone? Mail?

* Online: To place your order online, via our secure payment system, click here to review our products and add them to your shopping cart.

* Phone: To place your order via phone, call 877 580 7771. (If calling from outside the US, call +1 877 580 7771. The "+" sign is the number you must dial to make an international call from your country.)

* Mail: To place your order via mail, click here to print out an order form and mail it to the contact details on the form.

4. Is it safe to order on your web site?
Yes, shopping on our site is safe! Our order processing system uses RC4 128 bit High-grade encryption, so that when you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure ecommerce transactions.

5. Where do you ship to?
Everywhere! We ship worldwide.

6. How much does shipping and handling cost?
Shipping costs range from $4.95 for a DVD to about $12.00 for multiple product purchases. The exact shipping and handling costs are calculated on the weight of your order and the shipping destination, and can be viewed on the order check-out page.

7. How quickly will I get my order?
All orders are shipped within 3 business days and are usually delivered within 8 to 10 business days.

8. Do you offer a delivery guarantee?
You can Rest Easy! We've been online since May 2000, and have shipped over 30,000 packages to 42 countries around the world. Less than 1% of our packages go missing, and if they do, we'll ship you another one, no questions asked.

9. What payment options do you accept?
Payments can be made by Credit Card or PayPal. We accept MasterCard, Visa, Visa Delta and American Express. We do not accept cash, check or money order.

10. What currency do you charge in?
All prices quoted on this web site are in US Dollars and include all taxes and levies.

11. Do you offer any special pricing or discounts?
Yes. Purchasing our products as a pack will save you about 10%, as compared to purchasing the products separately. Click here to view our special offers and discounts.

12. Do you sell your products in bulk at wholesale prices?
Yes. Anyone can purchase our products at wholesale prices; however we do require a minimum order of 10 units at a time. Click here to view our wholesale prices.


	The Stretching Institute™ 47-47 36th Street, Suite # 3208 Long Island City, NY 11101 Call us on 877.580.7771


	Customer Testimonials "I am happy to say that your products (i.e. Handbook, DVD and StretchBand) have been most informative and helpful to me. The book is written in a get-to-the-point fully understandable manner. The spiral bound format is great, enabling me to quickly open to any page for reference and keep the page open! The numerous stretches are interesting and effective and the book overall has really made me see the importance of stretching." "I implement the methods almost everyday! The StretchBand and DVD used in tandem only complement the book further, and I have noticed a much appreciated improvement in my flexibility after about three weeks of using these tools. Many thanks to The Stretching Institute for these effective products!" Paul (Los Angeles, California - USA) "Your book and DVD has really helped motivate me to get and stay fit. I've seen a lot of progress already and I've only been using it for about six weeks. A lot of muscle and joint pain I thought was chronic is almost gone. And it's easy too - just a floor and a TV and I'm set. I love to play golf, but I was losing fitness while focusing on my golf game. I'm excited my golf will be even better and more fun with less pain with the help of your stretching resources." Pat Calby "I can't begin to tell you how much you have helped me. I am a 55 year old who has been in a variety of athletic activities that have resulted in minor to major injuries. Your information has helped me to get back into activities that I thought were history." Mel Milliron "Your products are the very best compilation of stretches that I have ever been exposed to in the 20+ years of knowing therapists. Usually the info they offer is fragmented and yours was so complete. Your products have made a real difference in how I function day to day." Name Withheld "I received the order this week. It is really helpful. I am a walker but like the long distance and quick pace so back, shoulder, legs all get a good workout and are left very tight some times. As stated in the book before and after the workout stretching is so important, in a couple weeks I can already see the difference. The walks are more natural and less of an effort and the day after a hard workout I am left feeling like I could do it again and I want to." Brian (Kingston, ON Canada) "As a Weight Loss Clinic we have a walking group and we train for various walking events, one of which is a half marathon. I am incorporating a stretching time both before & after our training as most people don't do it. Your book is fabulous for this and there have been positive comments back from members." Francee (Wellington, New Zealand) "This is a wonderful book. It has been very helpful to me. I'm glad I found your website and ordered the book." Gloria (New Jersey, USA) "Thank you for the prompt service and professional follow-up. I received my order and look forward to using the book on many, many occasions. I also appreciate the E-Mails with all the great information. A very satisfied customer." Corey (Wisconsin, USA) "I am just about to graduate from massage school and I really wish your book was given to us in school here in the States - it is of superior knowledge and clarity and I feel I would have come out with a much clearer understanding and interest if I had access to it earlier. You have made everything easier to understand by the way you write, and of course the actual pictures help considerably." Philippa (USA) "I want to thank you for your newsletters. It has encouraged me this winter when I pulled a calf muscle and from your injury recommendations and exercises has helped me recover in 5 weeks to be back up on the slopes and am fully recovered." Mendy Jimison

The Stretching Institute - stretching exercise pictures and flexibility exercises